About Us

 

Prior to THE GLASS LAB,


The Glass Lab began because we have always enjoyed the sensation of using a unique glass, even for our regular coffee. The adrenaline you receive from pouring your favourite drink into some unusual glassware is completely different. We initially observed this when we couldn't find our favourite mugs when moving. Coffee was no longer the same... But it turned out to be a blessing in disguise...

Because our objective has been to share happiness and good feelings by creating luxury glasses for all occasions since then.

For a long time, both online and offline, it was difficult to locate high-quality, dependable, and consistent products. The glasses that were available were frequently of poor quality. It was difficult to find the special glassware.

When finally finding some lovely glasses, they frequently break during shipping. Unfortunately, most of the time when you shop online, you have no idea what to expect. Another thing we wanted to improve in this industry was this. That is why we photograph and film our products in as many different situations as possible. So there will be no unpleasant surprises for you.

Before The Glass Lab, the firms that sold the glassware rarely took responsibility for poor delivery, and you couldn't bank on getting your glasses replaced if they broke. Customer service was almost always there to make you believe it was your fault. It was really aggravating as a consumer, which is why we personally trained everyone in our team to make sure you don’t receive a unpleasant surprise.

 

GOAL

 

We've always strived to establish a genuine connection with our consumers, therefore we put a lot of effort into our customer service. They have been thoroughly trained to deal with any inquiries or problems that may occur. Please do not hesitate to contact us with any questions or concerns (that has to do with The Glass Lab).

Seeing individuals enjoying their lives while sipping their favourite beverage while using our goods brings us delight and happiness.

This is because we encourage people to appreciate the little things in life. You don't need an excuse to wear designer glasses. These one-of-a-kind patterns should be included into everyone's daily life, whether it's for a morning coffee, a normal Wednesday prosecco, or even weddings.

We want to be the go-to brand for unique glassware, thus these designs will only be available on theglassladshop.com. We develop trusted connections with all of our clients by providing excellent customer service and providing long-term warranties. We're looking forward to welcoming you into our family. We're waiting for you to start appreciating the little things in life.

 

Frequently Asked QUestions

FAQs

Do you ship internationally?

Yes, we do. Our items can be shipped to over 150 countries worldwide.

How can I track my order?

You can track your order on our order tracking page.

Can I cancel my order?

Yes, you may request order cancellation by emailing us with the reason of doing so. If your item has been already shipped, cancellation will not be available.

What are your shipping times?

Our shipping times are 7-15 days.